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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Service Level Agreement Rule Examples

Service Level Agreement Rule Examples

You define rule properties according to the service level agreement requirements in your organization.
The following examples show rules that you can define according to the requirements.

Maximum Number of Events Per Day

You organization wants to monitor daily network traffic for B2B Data Exchange to ensure environment reliability. You create a rule to report a violation if the total number of events that B2B Data Exchange processes during a single day is greater than 1,000.
The following table describes the rule properties to define on the
Rule
tab of the
Create SLA Rule
page:
Property
Value
Event type
File level event
KPI
Number of events
Calculation level
Per day
Condition
Is greater than
Value
1000

Error Rate Per Week

Your organization has a contractual obligation for a partner to maintain an error rate of less than 25 percent during each week. You create a rule to report a violation if the error rate for events that B2B Data Exchange processed for that partner during a week is greater than 25 percent.
The following table describes the rule properties to define on the
Rule
tab of the
Create SLA Rule
page:
Property
Value
Event type
File level event
KPI
Error rate (percent)
Calculation level
Per week
Condition
Is greater than
Value
25

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