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Table of Contents

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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Operator Guide

Operator Guide

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SLA Violations Panel

SLA Violations Panel

The
SLA Violations
 panel displays information about service level agreement (SLA) violations. Use the panel to identify deviations from the SLA requirements in your organization that require further attention. You manage SLA rules on the
SLA Rules
 page of the Operation Console.
By default, the
SLA Violations
 panel appears on the
SLA
 tab of the Dashboard. You can apply global Dashboard filters to the panel. The panel displays violations for events that reached a final state.
The panel contains the following areas:
  • Violations by SLA Rule diagram
  • Violations by KPI diagram
  • Violations list
You can view violations for events even if you do not have viewing permissions for the related partners. However, you cannot view the events for those partners in the Event List page when you click the violation in the list.
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