Operator Guide

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Monitoring and Resolving Timed-out Reconciliations

When the Data Exchange Server cannot reconcile events, you need to review the reconciliation process with the partner to determine the problem. You might need to modify the process to ensure that you receive the acknowledgments you require. If reconciliations time out because the partner sends acknowledgments too late, you might need to modify your agreement with the partner and adjust the time limit.

To monitor and resolve reconciliations that have timed out, complete the following steps:

Create a reconciliation monitor to track events with a reconciliation status of Timed-out.

The Data Exchange Server uses the monitor to track and set the status of events that have reached the reconciliation time limit but have not completed the reconciliation.

You can also configure the reconciliation monitor to notify you when the monitor finds events where the reconciliations have timed out.

View the events with the reconciliation status Timed-out.

If you configure the monitor to send email notification, you can view the events indicated in the email you receive.

For each event with a reconciliation status of Timed-out, analyze and resolve the problem.

Determine why an acknowledgment was not processed within the time limit. Call the partner to verify the process or check any automated systems that are set to provide acknowledgments.

If the partner will send an acknowledgment at a later date, update the time limit for the acknowledgment.

View the event details and change the time out for the reconciliation to allow for additional time for the acknowledgment. You can change the time out for one event or for all related events.

If you resolve the problem manually and you do not expect to receive an acknowledgment at a later date, set the reconciliation status to Reconciliation complete.

For example, the partner sends the acknowledgment by fax and there is no need to process an acknowledgment in B2B Data Exchange. You can manually set the reconciliation status to Reconciliation complete.

View the event details and change the status of the reconciliation. You can change the status for one event or for all related events.

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Operator Guide

Operator Guide

Monitoring and Resolving Timed-out Reconciliations

Monitoring and Resolving Timed-out Reconciliations