You can customize the workflow associated with a partner or an account.
Click
Partner Management
Profiles
.
Click the name of the profile that you want to edit.
The Update Profile page opens.
If a portal user or operator is editing a message profile or has submitted changes for approval, you cannot edit the message profile. The message profile parameters appear in read-only mode. You can unlock a locked message profile by reverting changes that are in progress, or by approving or rejecting a change request from a portal user.