Your organization wants to renew and also offer a new insurance package to Alex Sam. To offer a suitable package, you need to investigate the data change events for the record for Alex Sam.

You open the record for Alex Sam in the Timeline view. You specify a specific point in time for which you want to view the data change events for Alex Sam. The data change events that occurred up to the date you specify appear in the Timeline view. You select data change events and view the details. You find that in the past, Alex Sam was single and went by the name Alex Johns. You now have the information that will help you offer a suitable insurance package that will benefit Alex and the organization.