While working with a graph, you might identify potential merge candidates among the related records. Or, as you investigate a related record, you might want to check for merge candidates. If you find merge candidates, you can initiate the merge from the
Hierarchy
view.
Merge candidates must be of the same type of business entity. For example, to merge customers, both records must be of type Customer.
If you see two records in the graph that you want to merge, initiate the merge.
In the
Hierarchy
view, ensure that both records are visible on the canvas. You might need to use the slider to zoom out the canvas.
If your MDM administrator created a custom view for this purpose, the name of the view might be different.
Click one of the records.
Press the
Alt
key while you drag the record onto the other record. An arrow icon indicates that you can merge the records. An
X
icon indicates that you cannot merge the records.
A tab opens and displays the merge candidates. The view contains the destination record, the dragged record, and a merge preview.
Data tab only.
Alternatively, you can search the master data for possible merge candidates for a selected record.
In the canvas, click a record.
The entity
Actions
menu appears.
Click
Actions
Find
Merge Candidates
.
In the
Search
window, enter search criteria, and then click
Run Search
.
In the search results, select candidates for the merge.
Click
OK
.
The view contains the record, the selected candidates, and a merge preview.
Review the merge preview, make changes as required, and initiate the merge.