Table of Contents

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  1. Preface
  2. Introduction
  3. Getting Started
  4. Data Director with Business Entities
  5. Data Director with Subject Areas
  6. Hierarchies and Relationships
  7. Workflows and Reviews

Merging Records Overview

Merging Records Overview

You can merge two or more records that contain data for the same record, such as a customer, into a single consolidated record. The record that results from the merge represents the best version of the truth for that record.
Before you merge similar records, you can view the matches for the record in the
Matches
view. When you open a record in the
Matches
view, the SearchMatch API searches for matching records based on the match columns and rule definitions. The IDD application displays the matching record that the SearchMatch API retrieves and the matching record from the matches table.
When you merge record, the root records of the record are consolidated into a single root record. The child records from each of the root records become child records of the merged root record.
The following image shows the effect of a merge on the root records and child records:
The merge process merges the data in the root records. All child records are attached to the merged root record.
You can open a record in the
Match Merge Comparison
view. You can view similar record that are potential matches. You can then select records that are potential matches as merge candidates. You can preview the result of a merge between the record and the merge candidates that you select.
If you want to change the winning field value, select a winning field from a different record or manually enter a new value for a field. After you are satisfied that the values in the Merge Preview column are the most correct, you can send the proposed merge for approval.

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