A customer reports that they recently began receiving electricity bills for a property that does not belong to them. You suspect that the record that represents this customer was updated inappropriately. You look in the
History
view for the customer to determine which data event caused the problem.
The customer stated that the billing issue started in June of the current year, so you look for data events in the
History
view chronology that occurred around that time. You see that the record was merged in June. You compare the data before the merge and after the merge. A record for customer Joe Smith was merged with a record for customer John Smith. These records should be two distinct records because they represent two different customers.